How student data is collected, used, and protected.

1. Information we collect

Depending on the service used, we may collect phone number, hostel, payment reference, voucher code, device/session details, student and portal activity.

2. Why we use it

We use this information to confirm payments, activate vouchers, deliver package details, troubleshoot connection issues, respond to support tickets, prevent unauthorized voucher sharing, and maintain reliable service.

3. Payment and voucher records

Payment references and package records help us match students to the correct voucher or login details. Students should never post transaction IDs, voucher codes, or personal details publicly.

4. Hostel and coverage data

Hostel or location information is used to recommend the correct package, understand coverage issues, route support requests, and plan network improvements in high-demand student areas.

5. How we protect data

Access to student records are limited to admin staff. We do not publish student phone numbers, payment references, voucher codes, ticket messages, or account records publicly.

7. Student control

Students may contact support to correct account details, ask about package or voucher history.